In the spring of 1995, R.A. Wiedemann & Associates was retained by the Chautauqua County Airport Authority to develop a program to improve the air service at Chautauqua County Airport. This assistance was needed in order to remedy the 1994 departure of Chautauqua Airlines (part of the USAir Express fleet), which was based at the airport. Replacement service was offered by Liberty Airlines (another USAir Express carrier). Since that replacement service has been offered, significant declines in passengers have been recorded. The challenge to R.A. Wiedemann & Associates was to determine whether or not the declines were based on a lack of knowledge about the air service offered at the airport or poor air service. If the deficiency was based on a lack of general knowledge of air service schedules, etc., an advertising and marketing program would be developed to educate the local community air travelers on the availability, frequency, and quality of air service at the local airport. If the air service was found to be deficient, discussions with the existing carrier and a number of other potential entrants to the market would be initiated.
In July and August of 1995, an extensive survey of local businesses, industries, and travel agents was conducted, confirming the fact that air service frequencies, capacities, aircraft equipment, and increased fares all have contributed to the lower numbers of passengers using Chautauqua County Airport. Instead, these air travelers are driving to Buffalo, Erie, and even Cleveland to begin the air portion of their trips. Thus, the remainder of the study has focused on developing better service with the existing carrier, preparing marketing material for new carriers, lobbying for lower fares, and communicating service improvements to the local community.
In 2007 R.A. Wiedemann & Associates was selected to perform a small community air service improvement program for Chautauqua County. The overall projected goal for Jamestown is to increase airline passenger enplanements at Jamestown-Chautauqua County Airport by promoting awareness of the new airline service that has been designated for the region. This involves stemming the current passenger leakage to Buffalo and Erie, PA.